✨ Meet a Pearl Peep: Kevin Root

At The Pearl Works, our members aren’t just names on a roster, they’re the heart of our community. Each person who walks through our doors brings their own energy, story, and spark to the space. This month, we’re excited to spotlight Kevin, a Customer Success & Product Specialist at PINS Advantage, whose passion for helping others (and surfing) is as contagious as his laugh. Whether he’s troubleshooting software or swapping travel stories in the kitchen, Kevin embodies the collaborative and welcoming vibe that makes The Pearl Works more than just a place to work. Let’s dive in!

Kay: What does your role consist of?

Kevin: I am the Customer Success & Product Specialist. I help clients navigate our software and ensure insurance compliance. It’s a lot of troubleshooting, providing guidance and collaborating with our dev team to improve the user experience. Goal is A++ service.

Kay: Are you working on anything particularly exciting right now? 

Kevin: I’m still the new guy with PINS Advantage, but I’m looking forward to onboarding and training new clients as my role expands.

Kay: How did you get into this line of work? 

Kevin: From publishing to advertising to personal training, a throughline in my career has been customer success and account management. This job is a continuation of that in a very fun, client-facing role.

Kay: Who or what inspires you in your work? 

Kevin: It’s corny, but I really do enjoy helping and teaching people, empowering them to succeed and make it to the next level, whatever that may be. Small and midsize businesses need all the help they can get. 

Kay: What do you love doing outside of work? 

Kevin: Traveling, spending time with my peeps, surfing, going to live music and having a hoot with my wife and our pups in whatever adventure we find ourselves in.

Kay: What’s one thing you’ve learned in the past month?

Kevin: Aside from PINS onboarding and Kay’s Fun Facts (check them out if you’re not already), I’ve learned that after a lot of exploring the west coast, Santa Cruz is home, and that’s a great feeling.

Kay: If you weren’t working here at The Pearl Works, where would you be working? 

Kevin: Ideally from the beach somewhere, buuuuuut most likely slouching over my dining room table.

Kay: How has being a member of The Pearl Works benefited you and/or your work? 

Kevin: As a textbook extrovert, I love the energy here. Additionally, just being around such a diverse, bright group of people is inspiring; it’s been very cool to learn about all the different industries represented under one roof (!). 

From navigating insurance tech to sharing fun facts and beach tales, Kevin reminds us that work is better when you’re surrounded by good people and great energy. That’s exactly what we strive for at The Pearl Works, a space where professionals can thrive, connect, and feel at home.

✨Curious what it’s like to work here? Come see for yourself. Try us out for a day, grab a coffee, meet a few members, and feel the difference a human-centered workspace can make. 

👉 Want a free day pass? To celebrate International Coworking Day, we’re offering free day passes all day this Friday! Snag yours here!

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