To activate your virtual mailbox, the USPS requires two forms of identification: one photo ID and one proof of address. These must be current and unexpired. Here's what’s accepted:

Valid Photo ID (choose one):

• U.S. State/Territory/Tribal Driver’s License or Non-Driver ID
• Passport
• Uniformed Service ID
• Certificate of Naturalization
• U.S. Permanent Resident Card
• U.S. Access Card
• Matricula Consular
• NEXUS Card
• U.S. University ID Card

Valid Proof of Address (choose one): (Must show your name and residential address. If your photo ID already lists your current address, you can use a different document as your photo ID.)

• Lease or Rental Agreement
• Mortgage Statement or Deed of Trust
• Vehicle Registration
• Voter Registration Card
• Home or Vehicle Insurance Policy
• U.S. State/Territory/Tribal Driver’s License or Non-Driver ID (if not used for photo ID)

📎 You'll upload both of these during the USPS Form 1583 verification process.Still unsure? Reach out — we’re happy to help walk you through it.

Yes — you can authorize multiple users on your Virtual Mail account, each with different roles:

• Mailbox Managers Full access: receive mail, submit requests (like forwarding or shredding), manage account settings, and invite other users.
• Mail Recipients Can receive mail under their name and submit action requests. Cannot manage account settings or invite others.
• Mail Pickup Staff Authorized to pick up mail on your behalf. No account access and cannot receive mail under their name.

What’s included:

• Starter Plan includes 1 recipient
• Pro Plan includes 3 recipients

Additional users can be added for $10/month per person

This setup ensures your team can stay connected — while maintaining secure, compliant access to your mail.

The account must be registered by the owner of the business. This ensures compliance with USPS verification requirements and maintains the integrity of our mail handling systems.

However, once the account is set up, you can:

• Add additional team members as authorized users
• Designate staff for mail pickup and account access
• Assign managers to help with day-to-day mail management

Your Virtual Mail membership gives you access to a real street address that can be used for:

• Business registration and licensing
• Opening a business bank account
• Receiving business mail and packages
• Privacy protection (instead of using your home address)
• Correspondence on websites, invoices, contracts, and more

It’s a professional, secure, and compliant way to establish your business presence — without the need for a physical office.

✨ Note: While this address works beautifully for many official uses, it can’t be used for a Google Business Profile unless you have a private office membership (see above).

No. A Virtual Mail membership alone does not authorize you to use The Pearl Works’ address for a Google Business Profile. Google requires businesses listed at a location to have a full-time physical presence, which means a private office membership at TPW is required.

If you're looking to establish a GBP and think a private office might be a fit, reach out — we’d love to explore what’s possible with you. We currently have a waitlist for private offices.

Yes. If you’re in a profession that handles protected client information, we can set up secure storage, limited-access handling, and privacy protocols to meet HIPAA standards. Just reach out to let us know your needs.

Yes! You can request mail forwarding at any time through your PilotoMail portal. It’s $5 per forward and can be done on demand.

No, we don’t offer registered agent services at this time.

Yes. We use PilotoMail for secure digital processing, and we follow clear internal protocols for handling physical mail. If you have specific compliance needs (like HIPAA), we’re happy to walk you through how our system supports that.

Most do — especially in California. That said, it’s a good idea to check with your specific bank to confirm.

Yes. Most of our members use their virtual address for LLC registration, EIN filings, and banking. It’s a legitimate business address that meets federal and California requirements.

Unlike a PO Box, a virtual address gives you a real street address, which is often required for business registration, licensing, and banking. It also creates a more professional impression for clients, especially if your business is run from home.

Your mail is delivered to The Pearl Works, where it’s securely received and processed through our partner, PilotoMail. From there, you can manage your mail online — request scans, forwarding, shredding, or simply come pick it up. You’ll get notified by email every time something arrives.

A virtual address is a real street address that you can use for your business — even if you don’t rent an office. It gives your business a more professional presence while keeping your home address private. At The Pearl Works, our virtual addresses are tied to our Monterey coworking space, which means your business is rooted in a real, local community.

A virtual mailbox is a physical mailbox that you can access digitally. As a mailbox renter, you'll be notified, along with a picture, of each incoming mail item received at our mailroom. You can make requests to us as your mailbox operator on different ways of handling each mail piece.

For your business to establish a physical presence, you need a private mailing address. It's bank and government approved as most states do not allow a P.O. Box as your main business location. That means you would not be able to open a business bank account with a P.O. Box. A virtual mailbox includes an address from a physical office location with a real street address that can be used for almost all purposes, personal and business.

A mailbox may have multiple users with different access functionalities. As a mailbox manager, you can receive mail, make actions requests and manage account settings, including inviting more users to your mailbox.If your team will be receiving mail under their name as recipients, they can be invited as Mail Recipients. They can receive mail and submit action requests too, but can’t invite other users or manage account settings. Mail pick up staff are only authorized to pick up mail on your behalf but cannot receive mail and do not have access to your mailbox account.We allow 2 people on the account, if you want additional people on the plan it is $10 per person per month.